Frequently Asked Questions – Customers
What’s POGO’s vision?
To raise millions of pounds for good causes by showing brands that charitable discounts really do work.
Is POGO a charity?
No, like the vast majority of charitable fundraising platforms, POGO is not a charity.
This means we don’t rely on donations to fund ourselves. Instead, we’ve had to find a sustainable and viable way to operate.
We believe that the most successful business of the future and the business that will stand the test of time will be those that prioritise purpose alongside profits… and that’s exactly what we plan to do!
Does the brand receive any of my donation?
No, our generous brand partners do not receive any payment or any part of your donation.
How will I receive my code?
Once you have donated, your unique code will appear on screen.
You will also receive email confirmation with proof of your donation and your code attached.
If there are any issues, please email us at firstname.lastname@example.org.
Every donation made supports a fantastic charity. As soon as the donation has been processed, the funds are directed to the charity’s stripe account. As such, we are unable to provide refunds for donations.
If you end up returning your order from the brand, you will not be eligible for a refund for your discount.
Before donating to a campaign, you will be presented with the conditions attached to the discount code. It is your responsibility to ensure the code is valid for your order.
If there is an issue with a code that you have unlocked, please email email@example.com, tell us which campaign you donated to and what the problem is. We will do our best to help!
Can I claim gift aid on my donation?
Unfortunately, Gift Aid is not available to POGO donors as donations made in return for incentives do not qualify
How much do I have to donate to earn a reward?
Every campaign is unique and offers a different sized discount. As a result, the donation amount varies from campaign to campaign, normally ranging from £2 – £5
POGO champions the idea of ‘give a little, save a lot’, meaning we work with our brand partners to always try to save you more than you donate.
It’s not an exact science but the vast majority of the time, you’ll be asked to donate a few pounds in exchange for a massive discount that will save you much more!
Which charities will my donation support?
The brand creating the campaign chooses which charities their discount supports. You can see this on the campaign card. To find out more about each charity, simply click on the charity logo, or visit our charity database here.
Who are POGO’s charity partners?
You can see all our amazing charity partners on ‘Our Charities’ page.
Click on their logo to find out about the wonderful work they do.
Every charity featured on POGO has been registered with the UK Charities Commission.
Their charity registration numbers can be found within their charity profiles.
Fees and Charges
Why does POGO charge a platform fee?
Even as an early stage start-up, POGO have costs we need to cover.
We have a very small team that need to be paid, operational costs, development costs… and unfortunately, a whole lot more!
Our mission is to help charities raise £millions by encouraging brands to reward their customers for donating.
So, while we WISH we didn’t have to, to give us the best chance of achieving our mission, we charge a platform fee, which you can read about here.
What is the Platform Fee?
The Platform Fee is made up of POGO’s Fee + Stripe’s Fee
POGO’s Fee: on a standard donation our fee is 20% of the donation amount.
E.g. on a £3 donation, POGO’s fee = £0.60
Stripe’s Fee: Stripe are a third party payment processing platform we use to process your donation. Their fee is calculated as 1.4% of the donation amount + £0.20 per donation
E.g. on a £3 donation, Stripe’s Fee = £0.20 + £0.04 (1.4% of £3) = £0.24
Therefore, the Platform Fee on a £3 donation = £0.60 (POGO’s Fee) + £0.24 (Stripe’s Fee) = £0.84
The £1 Cap
For donations £5 and above, we have made sure to cap the Platform Fee at £1
E.g. On a £5 donation
- POGO would normally take 20% = £1
- Stripe do take £0.27
- The Platform fee would be £1.27
- However, we cap it at £1 meaning the charity receives £4
- In this example, POGO’s donation fee would therefore be reduced to 14.5%
What does it mean to ‘top up’ my donation?
We want as much money as possible to go to our charity partners. We know that a lot of you feel the same.
We charge a small platform fee, which we explain in detail throughout these FAQs, and on our fees page here.
On a £3 donation, the Platform Fee = £0.84
Just before donating, you have the choice:
- Donate £3.84 to cover these additional fees so the charity receives £3.00
- Stick with the £3.00 donation, knowing the charity(s) will receive £2.16
The choice is yours.
How much do Stripe charge to process my donation?
Stripe calculates their fee by taking 1.4% of the donation amount + £0.20 per transaction
If the payment card is non-European then the charge is 2.9% of the donation + £0.20