Hi, we’re POGO Donate. We provide the technology that enables your favourite brands to reward you for giving to good causes.
When you generously decide to make a donation through our technology, your payment has to pass through several steps in order to reach it’s final destination —the cause you’re passionate about supporting. As with any online payment, along this path there are nominal fees incurred to ensure the transaction is secure, efficient, and reaches the charity promptly.
We believe in transparency and want you to understand why these costs exist and what they cover, ensuring you feel confident and comfortable with the process, and can be assured that you know exactly what the charity will receive.
Why Are There Processing Fees?
Processing fees are a standard part of online transactions, not just for donations but for all kinds of digital payments. The processing cost covers:
We understand that knowing your donation is making an impact is important to you. That’s why we strive to keep processing fees as low as possible while maintaining the highest standards of security and efficiency.
When you’re about to make a donation, we’ll show you the processing fee and offer you the choice to cover it. This is entirely optional, but doing so ensures that 100% of your intended donation amount goes directly to the charity. Here’s how it works:
We want to empower you with the choice, respecting your intentions and preferences in supporting your chosen cause.
£3 donation = £1 Processing Cost
We follow the same logic however the fees are slightly different.
Stripe charge a higher fee processing non-UK cards, as well as to convert the donation.
Instead of charging 1.5%+£0.20, Stripe charge between 2.5% (EU) to 3.25% (International) + £0.20
Stripe also charge 2% to convert the donating currency in to pounds.
To account for the additional fees charged by Stripe, and the natural conversion rate, our fee cap is set at:
$10 donation = $2 Processing Cost
$15 donation = $2.25 Processing Cost
€10 donation = €1.75 Processing Cost
€15 donation = €2 Processing Cost
Your support makes a world of difference to the incredible charities you’ve chosen to support.
Trying to build an eco-system where everyone wins isn’t always easy, but we believe the most important thing is being 100% transparent with you. If you have any more questions about anything related to the Processing Cost – or anything else for that matter! – please don’t hesitate to drop me an email at email@example.com and I’ll get right back to you.
Thanks for your support, understanding and incredible donations!
Founder, POGO Donate
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